This website, www.elanemnutrition.com, is owned and operated by Loani McGarry, trading under the business name Elanem Clinical Nutrition Pty Ltd (ABN 76628604295).

Please direct any questions or concerns to:
Loani McGarry
Email: info@elanemnutrition.com

Elanem Nutrition complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Privacy Act) together with the General Data Protection Regulation (GDPR) to the extent that it applies. 

PERSONAL INFORMATION

If you choose to become a client with me via this website or email, I may ask to collect the following kinds of personal information in the consideration of your request and the nature of our interactions. This may include your full name, email address, postal or residential address, age, gender, billing information and other Health Information. I may collect your IP address and information about pages browsed on this site to help improve the usability and practicality of my website. 

COLLECTION AND USE OF PERSONAL INFORMATION

Information will be collected:

• from clients through contact forms from the website, direct emailing or directly through consultations or via Zoom/Teams appointments;
• from enquiries through the website or when the website is otherwise accessed or used; and
• from third party service providers collecting information about activities on the website

This information is used with your understanding and consent to safely, appropriately and accurately provide the services you have requested and assist in optimising the quality of my service and care.

HEALTH INFORMATION

I comply with the Health Privacy Principles and the GDPR in the collection, use and disclosure of all Health Information. 

Your health information will be collected:

• directly from you (or from someone authorised by you) by means of a consultation principally for dietary advice and/or purchase of a meal plan or corresponding service package or deal;
• to ensure the most appropriate service is delivered efficiently and precisely;
• responsibly to ensure your sensitive information remains confidential in congruence with your permission, or as may be required by law including Court order.

I am aware this information can be sensitive and as such will be secured judiciously on a password protected computer. Some information may also be stored in the Cloud through Google Drive. To find out more about their security arrangements please visit: https://policies.google.com/privacy?hl=en 

All archived information is securely destroyed after 7 years. 

DISCLOSURE AND SHARING

You distinctly agree that we may disclose Personal Information (excluding Health Information) to third parties for purposes associated with the Services provided by myself and to third party service providers I enlist to help channel my Services and for my own marketing intentions.

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my operations or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

I will use all justifiable means to protect the confidentiality of your information while in my possession.

DATA SECURITY

I take reasonable physical, technical and administrative precautions to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I have procedures of monitoring the security and safety of data as well as procedures in place for dealing with any data breaches, and the requirements of notifying you and appropriate authorities where that data security of your Personal Information is violated. Please ensure you provide me with your correct details, and if any of the information I have about you is inaccurate or incomplete, these corrections will be updated in a timely manner. 

COOKIES AND GOOGLE ANALYTICS

Computer cookies are small files used by web servers to save browsing information, allowing websites to remember your device, browser preferences, and associated online activity

My website may use Google Analytics to collect data on the use of the website so that strategic information can be implemented to improve its use and functionality. For more information about how Google collects data and how it is used go to this website: https://support.google.com/analytics/answer/6004245 

ACCESS, CHANGES and COMPLAINTS

Please let me know if you have any concerns or complaints about the administration of your Personal Information. To access, correct or update your personal information, please forward your requests by email to info@elanemnutrition.com.  If my response to your complaint is not satisfactory, you can pursue this further by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints. 

Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available to you within 14 days.

Any changes to this Privacy Policy will be posted on the website, with change effective immediately.